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Muni-Link Water Billing Software

Water and sewer utilities need high-quality water billing software to increase efficiency, enhance accuracy, improve security and provide a better billing experience for their customers. Muni-Link provides it. Our software as a service (SaaS) solution utilizes technology to automate billing processes, allowing you to spend more time on other essential tasks and less on billing.

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The Muni-Link Billing module was designed with the help from 4 different water and sewer utilities (Design Partners) to fill a void in the marketplace for a state-of-the-art billing solution. Muni-Link Billing is constantly being updated with new features and functionality; all of which has been suggested by our customers based on the ongoing needs of this marketplace.


Muni-Link is not just an ordinary customer information system (CIS), we are so much more. When we first started Muni-Link we just handled Utility Billing, as we’ve grown we’ve added more and more modules to the core of Muni-Link. We have developed WebPresence (Customer Communications), Notifications, Service Orders, Backflow Inspection Manager, Customer Self-Service Portal, Loans, and Stormwater to name a few. We have also added numerous integrations. 

Water Utility Software Solutions

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SEAMLESS INTEGRATION

There are a few ways our utility billing software can enhance water billing processes:

  • Faster billing: The system includes built-in workflows to reduce time spent on payment receipts, billing runs and other processes. 
  • Better support: Get access to a live customer support specialist whenever you need assistance. 
  • Optimized security: Our cloud-based solution provides robust security and compliance through encryption and other added protections. 
  • User adaptability: We developed this system with input from municipal authorities. Our software includes a table for miscellaneous charges to customize bills as needed.

About Our Software

Billing processes for utilities can be complex and time-intensive, with many details to track and manage. Water and sewer utilities face several challenges regarding billing, including:

  • Complex rates:  Multiple tiers, seasonal variations in pricing, and differing rates for commercial and residential customers may cause a water or sewer utility to face billing errors or customer confusion.
  • Data management: Manual systems or outdated technologies can make billing more difficult. This difficulty can make security more complex and increase the time spent on billing tasks.
  • Customer base: Water utilities serve a large customer base, which makes billing a time-consuming and resource-intensive process without the proper software.
  • Integration: The billing process interconnects with other systems, like customer communication and notifications. Utilities need a software system that can link these together.

Comprehensive Water Utility Management Software

Features & Benefits

What Our Users Say

“Our billing went from 5 days (yes days!) to 2 hours. It otherwise saves us so much time over our previous billing system. It is the best move we could ever have made.”

- Patty Garrett, Office Manager, Hanover Township Sewer Authority, PA

“This is a great billing software to use. It is very user friendly and easy to learn. The program is very affordable and is an excellent value. It reduces time, workload and stress.”

- Karen St Clair, Assistant Treasurer, East Petersburg Borough

“I honestly can’t think of one thing that Muni-Link could have done better… We look forward to our future with Muni-Link and all the exciting features the program has to offer”

- Carol Benedict, Utilities Director, City of London, OH

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SEE HOW OUR SOFTWARE WORKS. SAVE COUNTLESS HOURS.

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